Communication

When people receive appreciation at work, it can increase job satisfaction, reduce turnover, and build more positive relationships between employees, employers, and the customers they serve. Dr. Gary Chapman and Dr.

If a challenging conversation is handled well, it can strengthen relationships and help people work together better. Communicating about conflict oftentimes does not come naturally, and people sometimes avoid important conversations to avoid the seemingly inevitable tension, charged disagreement, or confrontation. Difficult Conversations helps readers understand why conversations can feel difficult and provides a nuanced framework to prepare for and manage conversations. 

The book covers:

Feedback is good for you – like exercise and broccoli. It makes you stronger and helps you grow. Doesn’t it? (Stone & Heen, 2014, p. 7)

Getting to Yes, a key text on negotiation, was inspired by a question: “What is the best way for people to deal with their differences?” (Fisher & Ury, 2011, p. xxi). One of the ways is to shift from positions to interests, which is a framework for finding mutual agreement that can be used in workplaces.

Crucial Accountability, written by the bestselling authors of Crucial Conversations, is about how to effectively engage with others in the workplace and other settings, to improve collaboration and resolve challenges. Whether you are navigating a complex situation, managing an employee’s performance, looking to fine-tune your communication skills, or aspiring to set clear expectations, this book offers skills that can be adapted to a variety of workplaces.