What Guides Us

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Our Principles

The Ombuds Office adheres to the International Ombudsman Association Code of Ethics and Standards of Practice. These tenets require the Ombuds Office to be confidential, to function independently within the organization, to be neutral and to decline participation in formal processes.  

Confidential

The ombuds holds all communications with those seeking assistance in strict confidence. The ombuds does not disclose confidential communications unless given permission to do so by the visitor during the visit, and even then at the sole discretion of the ombuds.  The only exception to this pledge of confidentiality is where there appears to be an imminent risk of serious harm.

Impartial

The Ombuds Office helps to identify the rights, interests and perspectives of all parties, and does not take sides. The Ombuds Office is, however, an advocate for fair and equitable processes.

Informal

The Ombuds Office is an informal, off-the-record resource, and does not participate in any formal adjudicative or administrative proceedings, but will inform the visitor about the availability of formal procedures, if appropriate. Use of the Ombuds Office will be voluntary and not a required step in any grievance or UC Davis policy.

Independent

The Ombuds Office has sole discretion over how to address a case or systemic concerns. The Ombuds Office reports to the Office of the Chancellor for administrative and budgetary purposes only. We do not provide the Chancellor or anyone else with personally identifying information concerning any visitor to the Ombuds Office, unless requested by the visitor and agreed to by the Ombuds Office. 

Voluntary

Use of the Ombuds Office is voluntary and may not be a required step in any formal process.